Hiroyuki Kanda in Ricoh’s Cloud Platform Department takes up the story: “We saw that there were no problems with packet loss and latency, which had been among our main concerns. Ricoh investigated the IBM Cloud bare metal servers offering, and selected the IBM Cloud Melbourne data center to expand its UCS footprint, replicating the same stack of VMware vSphere and vCenter so that its applications would continue to run as before. The company decided that its new Australian operation would be the ideal first step, and looked at ways to enable the new UCS services with as little change as possible. Ricoh reviewed its strategy and chose to switch from its own data centers to trialing commercial cloud providers. However, there were concerns about latency, given the distance to the US and Japan, and about the cost of operating data centers in multiple locations. To build resilience and maintain quality, Ricoh planned to add a further data center, in Australia. UCS is used for global business video and web conferences, and ensuring always-on service delivery is essential,” says Naoki Umehara. “Our foremost priority is to provide a super-stable, high-quality service that is available 24/7. As service demand increased, the company began to experience problems with outages caused by hardware failures. Ricoh’s infrastructure consisted of virtual machines on VMware vSphere in a private cloud hosted at the two data centers and managed using VMware vCenter Server.
We had only two data centers, in the United States and Japan, and it became challenging to provide stable services as the number of UCS users was increasing worldwide." “The closer our data center locations are to our users, the higher the video and audio quality we can provide. “UCS is very much a delay-sensitive service,” says Naoki Umehara in Ricoh’s Cloud Platform Department. To Ricoh’s delight, the following years saw a rapid increase in the number of business users, and workload soared. Ricoh first offered its video and web conferencing business suite, Unified Communication System (UCS), in August 2011, enabling users to start a conference by simply powering on and pressing a button. Business challenge story Maintaining quality service
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